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Pre-sales questions

Q. Will you place ads on my site?
A. We will NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. We accept payments through PayPal, which includes credit card transactions. Go to https://www.paypal.com and send payment to PayPal is the world's number one online payment service. With more than 100 million accounts in over 100 countries and regions, PayPal offers a fast, affordable and convenient online payment service. Best of all, it's completely free to sign up!

Q. Are your server's Unix, or NT?
A. Our servers are Linux.

Q. Do you allow adult sites?
A. No, we do not allow adult sites.

Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.

Q. Can I pay monthly?
A. Yes, you may pay monthly

Q. Can I host friends?
A. No, you may not host friends.

Q. How long does it take to setup my account?
A. Your account will be setup within 30 to 45 minutes of ordering.

Q. Are there any hidden costs, or setup fees?
A. No

Q. Do you offer telnet or shell access?
A. No, due to security reason's we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

DNS

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome e-mail you can e-mail us requesting your DNS.

FTP

Q. Where can I download a free FTP?
A. We recommend downloading FileZilla from here

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

E-mail

Q. What do I put for incoming (POP) and outgoing (SMTP) mail server?
A. For incoming mail server put mail.yourdomain.com and for outgoing mail server put what your ISP provided you.

Q. Where do I go to check my e-mails using my browser?
A. yourdomain.com/webmail/

CGI/ASP/PHP/MySql/JSP

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755

Billing

Q. How do I get the 30 day money back?
A. Simply e-mail us your username, password, and why you wish to cancel within thirty days, and we process your refund in less than 48 hours.

Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be deducted.

Q. How do I stop billing?
A. If you wish to close your account simply e-mail us your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content."

Subdomains

Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name. forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.

Addon Domains

Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.

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